About this policy

Cellar Door Fest is committed to protecting the privacy of any personal information held about individuals in accordance with the applicable laws. “Personal information” is information about an identifiable individual, or an individual who is reasonably identifiable, as defined by applicable law. Cellar Door Fest has implemented measures to comply with our obligations under the relevant Australian privacy laws.


Type of data we collect and hold

The kinds of data we collect includes:

  • Name
  • Gender
  • Date of Birth
  • Postal Address
  • Email Address

We do not intend to collect sensitive information, such as your political opinions or ethnic origin.


How we collect your data

We may collect data from you:

  • When you purchase a ticket for the event
  • During your attendance onsite
  • When you redeem a competition prize or gift voucher
  • When you RSVP to an invitation
  • If you visit our website or interact with our Social Media, we may use your information to personalise your online experience and/or enable remarketing functionality
  • Via an online form or survey
  • Via a hard copy form or survey


Our use of cookies

While purchasing a ticket online or if you visit our website or interact with our social media, we may store a file in your web browser commonly called a “cookie”.  A “cookie” is a small file that is stored in your browser and is used by most websites to make your visit to that site more personalised and relevant. We also use analytics cookies that allow Cellar Door Fest to track online activity through our online assets – for example Google Analytics cookies.  Cookies are used to assist your visit to our website, for example, cookies enable your browser to save usernames and passwords, to manage your preferences with respect to site content and we may require your browser to accept cookies to provide the full range of our website functionality to you. The way that your browser deals with cookies is configurable by you in your browser settings.


Why we use your data

Cellar Door Fest collects and holds your personal information to allow us to perform our business functions. For example, we may collect your personal information to enable you to participate in a Cellar Door Fest promotion. The list of potential purposes for which we collect and deal with your data is as follows:

  • Process ticketing transactions
  • Update you of any changes to the event
  • To identify and invite potential attendees to the event
  • To allow Cellar Door Fest to send past or prospective attendees promotional offers and information about special events
  • To share information about past and prospective attendees with exhibitors for marketing purposes
  • To use remarketing or similar audience features
  • To respond to feedback or requests for information from you
  • To fulfil your ticket order
  • To confirm your attendance to events that you’ve RSVP’d to or registered for

We conduct direct marketing that may include special offers, ticket discounts, information about upcoming events and your personal data allows us to tailor these communications to increase their relevancy to you. In all direct marketing communication you receive from us we will include a simple opt-out procedure by which you may easily request to not receive direct marketing communications.


Disclosing your data

Once we have collected your data, we may disclose it to other 3rd parties listed below:

  • Where we are required by law to disclose your personal information (e.g. law enforcement, public health)
  • Social media sites and applications including (but not limited to) Facebook, Instagram, Google
  • Any specific parties which we have advised you of at the time we collect your personal information
  • Any other parties where we have your consent to do so

Cellar Door Fest takes reasonable steps to ensure personal information we hold about you is protected from risks such as misuse, interference, loss and unauthorised access, use, destruction, modification or disclosure.

No data transmission over the internet is totally secure. As a result, any personal information you send to Cellar Door Fest over the Internet (including via email) is sent at your own risk.


Contact us

If for any reason you would like us to make a change to the personal information we hold about you please let us know via email ([email protected]) and Cellar Door Fest will replenish, rectify or erase any incomplete, inaccurate or outdated personal data retained by Cellar Door Fest.


Cellar Door Fest

Adelaide Convention Centre,

North Terrace, Adelaide SA 5000

Correspondence: GPO Box 2669, Adelaide SA 5001, Australia

Phone: +61 (08) 8212 4099

Email: [email protected]

Cellar Door Fest acknowledges the Kaurna people as the traditional custodians of the Adelaide Plains where we work & gather. We pay our respects to elders past, present and future.