TICKETS

What is included in a General Admission ticket?

All General Admission tickets include access into Cellar Door Fest for the selected day and session time, your own Riedel wine glass for complimentary tastings, and a Festival Passport (your guide to the event).

Do I need to purchase a General Admission ticket to access a Masterclass or Long Table Dining experience?

Yes, a General Admission ticket is required in order to access the other ticketed experiences including Masterclasses and Long Table Dining experiences.

Can I purchase tickets at the door?

Tickets for Cellar Door Fest 2021 are only available for purchase online; there will not be a physical ticketing desk at the Festival.

If you are looking to purchase your ticket on the day, you will be directed to the EventBrite site (providing tickets are still available) to complete your transaction. We strongly recommend buying tickets as early as possible to ensure you don’t miss out on the events you would like to attend.

Do I need to print out my tickets?

In line with COVID-19 guidelines, we strongly encourage mobile / paperless ticketing where possible. Once you have purchased your tickets you can store them on your mobile in the Eventbrite app which is free to download.

To help avoid congestion at the Festival entrance, we ask that you please have your mobile tickets ready for scanning upon arrival.

I can no longer attend the Festival on my selected day, can I swap for another day?

For General Admission tickets, you may exchange your selected day via your Eventbrite account, or by speaking to one of our team at our Help Desk onsite (additional charges may apply). No refunds or exchanges will be offered for Masterclasses and Long Table Dining experiences.

If COVID-19 restrictions impact the Cellar Door Fest 2021 dates, we will aim to reschedule the event to a safe date later in the year. Your original tickets will remain valid for this event.

Should you no longer be able to attend on the rescheduled dates or if you are prevented from attending the Festival due to illness, please contact our team via email at [email protected] to arrange a refund.

My ticket was issued under another name, will I be able to attend the event?

To comply with contact tracing measures, entry is only permitted to the person whose name appears on the ticket. You have the ability to update the name on your ticket via the EventBrite app.

When purchasing multiple General Admission tickets, it is a requirement to fill out the name and contact details for each guest attending the event.

GENERAL

I don’t drink alcohol, will there be anything for me at Cellar Door Fest?

Cellar Door Fest offers plenty for those not interested in alcohol to experience and enjoy, including our Artisan Food Market featuring a large selection of local food producers; our popular cheese area, The Fromagerie; and free cooking demos at Jessie’s Kitchen (Saturday and Sunday only).

Is there food available at the event? 

Absolutely! Your Cellar Door Fest experience isn’t complete without food, with plenty of food options available for purchase.

Guests will also be able to find a delicious range of options to enjoy at the Festival or take home from the Artisan Food Market.

Are children permitted at the event?

Cellar Door Fest is targeted at an 18+ audience. While the whole family is certainly welcome to attend, all persons under the age of 18 must be accompanied by an adult.

Is this an accessible event? 

Adelaide Convention Centre is an accessible venue. For more information, please click here.

Are there cash facilities at the event?

Each exhibitor is responsible for their own payment facilities. If required, there is an ATM at the event.

Please note, that Adelaide Convention Centre is a cashless venue, which extends to the Cellar Door Fest’s food outlets, the CDF Shop and parking in the Adelaide Convention Centre car parks. Major credit cards, debit cards and mobile pay (Apple Pay, Google Pay and Samsung Pay) are accepted.

I broke my glass, can I get a replacement?

All General Admission tickets include one Riedel wine glass for tastings. If you misplace or break your glass, additional glasses can be purchased at the CDF Shop for $15 each.

I bought too much wine! How will I get it home?

Thanks to Australia Post, getting your purchases home is affordable and hassle-free! Take advantage of Australia Post’s convenient Pick ’N Pack service to have your purchases delivered direct to your front door, anywhere in Australia. For more information, click here.

How can I contact the organisers if I have any other questions?

If you have any questions, please reach out to our CDF team via email [email protected] or social media (Facebook or Instagram) and we’ll get back to you as soon as we can.

getting here

Where is the event held?

Cellar Door Fest  is held indoors at the Adelaide Convention Centre, in the heart of the city. The Adelaide Convention Centre is located on North Terrace.

How can I get to the event?

Adelaide Convention Centre is easily accessible via public transport, including bus, train or tram (free within the city). The Centre also has two car parks: North Terrace Car Park and the Riverbank Car Park.  View more information here.

How much does parking cost? 

Cellar Door Fest  is pleased to extend a special car parking rate of $10 per day for all Festival ticket holders in the Adelaide Convention Centre Car Parks. To redeem this special offer, simply present your car park ticket at the Festival Ticketing Desk for validation before you leave, then proceed to the pay station for $10 parking. This special offer is only valid for entry on any single day over the duration of the Festival. Please note that Adelaide Convention Centre is a cashless venue and only accepts major credit cards, debit cards and mobile pay (Apple Pay, Google Pay and Samsung Pay).

COVID-19: Delivering a COVID Safe Festival

At Cellar Door Fest, the health and wellbeing of our visitors, exhibitors, event partners and staff remains our priority. As part of our commitment to deliver a COVID Safe Festival, Cellar Door Fest 2021 will look a little different with a series of guidelines and measures in place to ensure it remains a safe, welcoming event that complies with the latest health advice and government guidelines. This includes the introduction of session times on Saturday, 6 February to enable physical distancing.

Being COVID Safe is a shared responsibility, and we ask all attendees to play their part in helping keep our community safe. Please read through the guidelines below, and only purchase tickets if you are happy to comply. We reserve the right to remove anyone from the Festival that fails to abide by these guidelines or instruction provided onsite by our designated COVID Marshals.

What is Cellar Door Fest doing to ensure the 2021 Festival is a COVID Safe event?

Cellar Door Fest 2021 is operating under the Adelaide Convention Centre’s COVID Management plan, with a series of dedicated COVID Safe measures in place.

We will continue to monitor government regulations in the lead up to the Festival and update our measures as necessary.

WHAT WE’LL BE DOING

  • Capped attendance with visitor capacity limits for each session.
  • Provide QR Codes for the South Australian Government’s COVID-SAfe Check-In.
  • Mobile / contactless ticketing and cashless payments strongly encouraged.
  • Scan tickets upon entry as a means of recording arrival time for accurate contact tracing.
  • Increased frequency & intensity of cleaning and disinfecting throughout the Festival, with emphasis on high volume areas & touchpoints and a deep clean at the conclusion of each session.
  • Hand sanitiser stations readily available throughout the Festival, including at entry / exit points as well as by designated bathrooms; CDF public catering areas; and scattered across the Festival floor.
  • To support physical distancing, there will be distance markers for queue management. We’re also increasing the size of aisles throughout the Festival.
  • Designated COVID Marshals in attendance.
  • COVID Safe food and beverage service. All food tastings will be provided in individual, single use containers.
  • Festival staff will be manning the water stations and handing out water to all visitors to ensure they remain hydrated and safe

WHAT YOU’LL BE DOING

  • All visitors will be required to please ‘check in’ to the Adelaide Convention Centre upon arrival using the South Australian COVID-Safe QR Code Check-In.
  • To help avoid congestion at the Festival entrance, have your mobile ticket ready for scanning upon arrival
  • Adhere to all physical distancing protocols including floor markings, as well as noted capacity limits for elevators / bathrooms and instruction provided by our designated COVID Marshals. All visitors are asked to please maintain a minimum of 1.5 metres from others at all times.
  • Visitors are encouraged to pay with card where possible. The ACC is a cashless venue; only a limited number of exhibitors will be accepting cash.
  • Practice proper hand hygiene and sanitise frequently
  • No dancing (sorry!)
  • Stay home if:
    • You feel unwell or are displaying any cold / flu symptoms, or
    • Have been in close contact with someone who has tested positive for COVID-19, or
    • Have returned from overseas or been to a declared COVID-19 hotspot in the immediate 14 day period leading up to the Festival.

Will you be contact tracing? Do I have to provide contact details for everyone in my party?

It is a condition of entry that contact tracing information is provided for each person attending Cellar Door Fest. As part of our contact tracing protocols, information for ticket buyers is recorded at time of purchase. If you pass a ticket onto a friend, please make sure you transfer the ticket into their name via the Eventbrite app.

All tickets will be scanned upon entry as a means to record arrival time for contact tracing. We also encourage visitors to download the COVIDSafe app to assist with rapid tracing.

All visitors will also be required to please ‘check in’ to the Adelaide Convention Centre upon arrival using the South Australian COVID-Safe QR Code Check-In.

Will you have hand sanitiser for visitors?

Yes, visitors will be able to find hand sanitiser stations throughout the Festival, including at entry / exit points as well as by designated bathrooms; CDF public catering areas; and scattered across the Festival floor. We encourage people to also bring their own portable hand sanitiser.

I’ve attended Cellar Door Fest previously and found myself in large crowds. How is Cellar Door Fest complying with physical distancing requirements?

In reimaging Cellar Door Fest for 2021, we have capped attendance as well as introduced session times for the Saturday session.  Session 1 will run between 11am – 4pm on the Saturday and Session 2 between 5pm and 9pm. A deep clean will be conducted between all sessions.

To support physical distancing, our 2021 floor plan incorporates larger aisles, with COVID Marshals in attendance to closely monitor physical distancing requirements. As per government guidelines, guests are asked to please maintain a distance of 1.5 metres from others at all times.

What happens if COVID-19 impacts the Festival?

If government restrictions relating to COVID-19 impact Festival dates, we will firstly aim to reschedule the event to a safe date later in the year. Your original tickets will remain valid for this event. If you can no longer attend Cellar Door Fest due to date changes, please contact our team via email at [email protected] to arrange a refund.

In the case of any changes / a postponement, ticketholders will be automatically contacted by our team, and further information available on our website and social media channels.

Am I not better off waiting to buy tickets until closer to the event date?

We are working with adjusted capacities for Cellar Door Fest 2021, with limited tickets available to each session to ensure that physical distancing protocols can be adhered to. As such, we encourage you to purchase tickets early to ensure you do not miss out!

What are the reasons I should stay at home?

We ask you please do not attend the Festival and stay at home if:

  • You feel unwell or are displaying any cold / flu symptoms, or
  • Have been in close contact with someone who has tested positive for COVID-19, or
  • Have returned from overseas on been to a declared COVID-19 hotspot in the immediate 14 day period leading up to the Festival.

If you are unsure about your situation or unable to use your Festival ticket, please contact our team at [email protected].

What if I live interstate and the borders close before the event takes place?

Our team will continue to closely monitor COVID-19 guidelines and restrictions in the lead up to the Festival. If there are closed borders occurring due to government orders at the time of Cellar Door Fest, we will refund those people affected and unable to travel. If you are impacted by these circumstances, please contact us via email at [email protected].

Will dancing be allowed?

At this time, dancing is not permitted under current SA Government COVID-19 guidelines. We appreciate your cooperation.  Rest assured, we will be continuing to monitor government guidelines in the lead up to the Festival and should this activity change, will be sure to update this page.

Where can I find the latest guidelines on COVID-19 in South Australia?

The latest advice and guidelines regarding COVID-19 in South Australia can be found online here.

I have further questions regarding the Festival and the COVID Safe plan

Further questions can be sent to the CDF team via email at [email protected].